May 25, 2020
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March 19, 20203min530

Coronavirus:  Adopt Digital Self-Service Solutions, Ecobank advises customers

Customers of Ecobank have been urged by the bank to utilize its digital self-service solutions, including Ecobank Mobile App, Ecobank Online, EcobankPay, Ecobank OmniPlus, OmniLite and the RapidTransfer App during this period of coronavirus.

According to the bank, these services would enable customers to transact business from anywhere without having to visit the bank.

It said it was part of efforts to ensure social distancing which will help curtail the spread of COVID-19.

In a statement issued on Thursday by the Group Chief Executive Officer, Ecobank Transnational Incorporated (ETI), Ade Ayeyemi, the bank said customers can “Bank from anywhere” by  utilizing digital solutions to easily access their bank accounts, make payments, transfer funds, process salaries, and carry out other ancillary banking transactions from the comfort of their homes and offices without visiting branches.

The Bank advised that its branches remain open and available to customers who choose to visit to carry out their transactions.  The Bank emphasized that its branches are equipped with all prescribed preventative measures.

Additionally, the bank noted that as part of its self-service options customers can create virtual cards for eCommerce and other online transactions on the Ecobank Mobile when required. It noted that Ecobank also provides online and digital product assistance through its Chatbot, Rafiki on Ecobank Online or Mobile, and through  24/7 Contact Centres across the group.

The bank reiterated that “standard measures have been put in place at the branches across the group to help curtail the spread.

These include provision of temperature checks at all entry points to screen employees, customers and visitors; installation of hand sanitizers; equipping customer-facing staff with emergency response plan;  encouraging social distancing especially from anyone who is coughing or sneezing; educating branch staff on international best practices recommended by the Federal Ministry of Health and the World Health Organisation (WHO) and actively updating customers and employees on the COVID-19.

“This is an unusual, extraordinary and difficult period in time,” Ayeyemie said.

He assured that,  “At Ecobank, we do understand that COVID-19 is impacting a number of people and causing others serious concern and anxiety.

“We will continue to stay abreast of the situation in order to adapt to changing developments for the good health and well-being of all our customers, employees and communities.

“Together let’s keep well and safe, following the instructions given to us by the world health experts for our better health”.


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